Return Eligibility
We support free returns for all products within our extended return period. Products eligible for return must remain in original condition, with intact packaging, unused and unopened, to ensure secondary sales qualification. Used, damaged or improperly preserved products without quality problems are not applicable for return service.
Return Process
Customers who need to return goods shall submit a return application through the official contact channel on the website contact page. Our customer service team will review the application and send formal return guidance. Please complete return delivery in accordance with official requirements to avoid affecting return progress.
Refund Processing
After we receive and verify the returned products meet return standards, we will initiate the official refund process. The refund will be completed within our standard refund processing cycle and fully returned to the original customer payment account.
Refund Explanation
All qualified returns enjoy full refund service. Since we have covered all shipping and tariff costs in the initial order, no additional fees will be deducted from the refund amount for eligible return orders.
